Guided McLaren Vale e-TukTuk Wine Tour, from Adelaide

Yes – our fleet includes a variety of frame sizes to suit a range of riders.  We want everyone to feel confident and comfortable on their ride. We have found 150cm is the lower limit for our Ebike riders. Whether you’re petite or tall, we’ll do our best to match you with the right bike. Just let us know any sizing concerns when you book, and we’ll ensure your eBike is ready and suitable for you on the day.

Yes – our eBikes use pedal-assist technology, which means the assistance only kicks in when you’re pedalling. This makes hills and longer rides much easier, while still keeping you active. It’s a fun and empowering way to ride, especially through McLaren Vale’s rolling terrain. In line with Australian laws, our eBikes rely on pedalling as the main source of movement on public roads and shared-use trails

For bookings of less than 10 people we offer a 48-hour blame-free cancellation policy. Simply email us at info@sa-ebikes.com.au at least 48 hours in advance for a full refund. Cancellations made within 24-48 hours prior to schedules hire time will receive a 50% credit voucher towards your next ride.  No credit / refund is provided if cancellation is made less than 24 hours prior to scheduled hire time.

For bookings of 10 people or more, if you cancel more than 96 hours before your scheduled hire time, we’ll provide a full refund – no questions asked. If you cancel 72 hours prior to scheduled hire time, we’ll offer a 50% credit that you can use to book another ride in the future. No credit / refund is provided if cancellation is made less than 72 hours prior to scheduled hire time.

Absolutely – SA eBikes is a family-friendly experience! At our McLaren Vale Visitor Centre hub, we offer eCargo bikes that can carry 1–2 children behind the rider. We also have a range of child accessories, including trailers, tag-alongs, and rear-mounted child seats. All riders, including children, must wear an approved helmet, which we provide. If you’d prefer, you’re welcome to bring your own helmet for your child as long as it meets Australian standards.

We provide full support while you’re out exploring. If you experience a mechanical issue or flat tyre, just call our support number (listed on the bike) and we’ll send someone to assist you quickly – usually within minutes. We’ll repair or swap your bike so you can get back to enjoying your ride without too much delay. Your safety and experience are our top priority, and we’ve built our reputation on friendly, responsive service.

Our eBikes comply with Australia law, with pedal-assist support cutting out at 25 km/h. This speed is ideal for enjoying the region safely and is more than enough for most riders. Like any bike, you might go faster when coasting downhill but the motor won’t assist beyond 25 km/h. This keeps the ride enjoyable, energy-efficient, and within the limits for riding on public roads and shared trails.

Most of our eBikes can comfortably travel 80 km on a single charge, depending on factors like rider weight, wind conditions, terrain, and what level of pedal assist you use. This range is more than enough for a full-day adventure around McLaren Vale and the surrounding trails. If you have the ebikes for a multi-day hire, we provide a charger and instructions on how to use it.  We’ll always send you out with a fully charged battery and help you plan a route that suits your confidence and distance goals.

Like all tour operators, our tours are structured in a way to maximise your enjoyment. We can make minor changes to an itinerary but need to balance that with time and distance. Custom or self guided tours are sometimes a better option – talk with us and we can suggest an itinerary to suit your taste

Yes – we have previously created bespoke outings for groups. We can work with you to ensure the ride has most elements you may also wish to incorporate into “Team Bonding” exercises… or we can design it for fun.